Any Solihull lads/West Midlands Anglers about?? can you help??
Has anyone had any dealings with the above? are they still trading - they are based on Stratford Road in Shirley i believe.
I have purchased, or tried to, some tackle on line as a christmas gift - money taken out of my account - but for 2 weeks now the tackle is being processed -
christ there not that big believe me. Anyway when i try to telephone there is no answer, on the odd occasion the phone will be engaged for 30 minutes at a
time, showing there is some activity - not responding to emails either.
Purchased tackle again from reputable shop and they said they will be with me overnight!
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Easytackle.com - HELP
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 stella fella |
Easytackle.com - HELP |
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Posts: 114 (22/11/07 16:46) |
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Gaskes |
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Posts: 63 (22/11/07 17:08) |
Not down there so cannot help locally.
Try http://www.dnsstuff.com/tools/whois.ch?ip=easytackle.com for more contact info Regards, Dave
Last Edited By: Gaskes
22/11/07 17:10.
Edited 1 times.
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davhall |
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Posts: 1365 (22/11/07 17:19) |
yep,i have,but two years ago,fast delivey,no problems.
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davhall |
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Posts: 1366 (22/11/07 17:23) |
maybe,it's out of stock.,they won't tell if it is in case you cancel the order and go somewhere else,
bad comms on there behalve.
Last Edited By: davhall
22/11/07 17:27.
Edited 1 times.
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stella fella |
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Posts: 115 (22/11/07 19:26) |
dont think it is that Dave cos they will not answer phone at all - so they can't know what i'm ringing about!
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Boiliebob |
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Posts: 98 (23/11/07 07:41) |
Yes they are still trading, drove past the other day and shop was open. A few other guy's on Fishingmagic.com have had problems with this shop/ internet
site. I personally have not, but its only the bad service thatusually gets remembered.
Rob |
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tincabarbus |
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Posts: 1 (23/11/07 09:04) |
Am in exactly the same position with Easy Tackle myself. Ordered from them on 30/10/07 and the money was taken from my credit card the next day. Since then nothing has arrived and their website shows my order status as 'processing' Sent an e-mail to them after a week and did receive a reply which said that the Preston item I had ordered was out of stock but would be with me within a week. Problem with that is that the item I ordered was a Korum item not Preston and now approaching 3 weeks later there is still no sign. Since then I have rung them on a regular basis and they are yet to pick up the phone and have sent them several further e-mails all of which have remained unanswered.
There have been at least two threads on Fishing Magic with complaints along the same lines,which I wish I had seen before ordering from them. In my opinion there is nothing easy about easytackle and I would not recommend them to anybody as their customer service in my experience is poor in the extreme. |
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scubasteve |
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Posts: 2822 (23/11/07 09:16) |
Problem with that is that the item I ordered was a Korum item not Preston Same company mate (and Sonu baits). Cant comment on the shop, sorry. Steve |
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tincabarbus |
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Posts: 2 (23/11/07 09:48) |
Thanks for that Steve, at least that makes sense - wasn't aware they were the same company. |
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stella fella |
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Posts: 116 (23/11/07 10:10) |
Cheers guys - was gonna have a "friend" call round today and have a chat with them - cancelled it because whilst i thought they had taken money - i
am not convinced (bought a few things on line from other providers at same time) - will defo have another look to check and come back to you!
Looks like the owner needs reminding about service and ripping people off if you ask me! |
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stella fella |
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Posts: 117 (23/11/07 10:28) |
They have taken it!
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richp |
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Posts: 121 (23/11/07 13:05) |
stella fella wrote: Surely that doesn't matter? The point being made was that they may be out of stock and can be bothered to tell you.
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Steve Ralph |
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Posts: 528 (23/11/07 13:20) |
0845 601 0242 Try this number mate I have got it from a uk business info disc I have
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Limey153 |
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Posts: 11 (23/11/07 13:42) |
It might be that your rods are not in stock. I know this might sound stupid but I was in a very similar situation a while ago with Easytackle. Put in £45
order, no email or phone call from them, when I chased it they just fobed me off with "Oh, were just out of stock at the moment, won't be long
etc...", in total I had to wait about 7 weeks. I have used Easytackle a few times and only once recieved the service I would expect, now I just won't
go near them.
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stella fella |
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Posts: 118 (23/11/07 13:53) |
richp wrote:S'pose there is a chance they do not have them in stock, given Limey's experience! Funny tho i have been in contact with 4 other lads now - all ordered different tackle from them over 4 weeks ago - all had money taken, none of them can get an answer on the phone and their emails not replied to! oh and stock not arrived. Good service or not - imo irrelevant - don't take my money if you have not got the stock i order!!!!!!!!
Last Edited By: stella fella
23/11/07 13:55.
Edited 1 times.
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stella fella |
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Posts: 119 (23/11/07 13:56) |
Steve Ralph wrote: thanks Steve - line is dead and no longer exists! |
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tincabarbus |
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Posts: 3 (23/11/07 14:19) |
Stella Fella - I agree entirely with you - if you haven't got it to sell then don't take my money until you have! Worse still if you do that and then entirely ignore any request for information on orders placed its a sure fire way to upset your existing customers and deter potential future customers.
Have sent an e-mail cancelling my order and asking for a refund - not expecting a response though of course but we live in hope! |
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PJ Martin |
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Posts: 497 (23/11/07 17:01) |
I'm sure I read somewhere that they went bankrupt. Will try and find out where I read it and post a link to it ASAP.
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stella fella |
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Posts: 120 (23/11/07 18:09) |
Cheers PJ! got the tackle i wanted, ordered from another shop thursday morning arrived this morning!
Tinca did you pay with credit card or switch? if CC contact them and tell them, under the bank rules they will get it back from his bank and reinstate to your credit card - don't think this happens if it goes straight from your bank - you have protection under credit card regs. my card is being reimbursed. got someone checking them out in more detail  , esp if they in liquidation as PJ says.
what really p*sses me off is, other than getting really annoyed about the £20.00 or so i lost (which isn't going to break me) but some guys will have spent maybe £100.00 if not more - not on credit card but direct from bank and will have no come backs!! |
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stella fella |
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Posts: 121 (23/11/07 18:23) |
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Spl1nt |
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Posts: 43 (24/11/07 17:23) |
Write to the angling press. People should be made aware if their customer service falls short of what you, the buyer, expects.
I'm not naive enough to think that Easytackle would change on the basis of your letter, but it might make a few people think twice before dealing with them. And ultimately, less customers means less money. If they want to continue trading, they'd better change the way they do business. Simple as. Dave. |
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